Terms of service

Terms of service

Welcome to always-forever website, we use cookies throughout our website to ensure you have the best possible experience when viewing our website. By continuing to browse the site you agree to the use of cookies.


If you continue to browse and place an order on this website you indicate your acceptance of the following terms and conditions of use, which together with our privacy policy govern always-forever's relationship with you in relation to this website.

The term always-forever or 'us','we' or 'I' refers to the owner of the website is always-forever.  The term 'you' refers to the customer or viewer of our website.

www.always-forever.co.uk is a site operated by always-forever (we, us, I).  


PRICES

All our prices are in Pounds Sterling and are inclusive of VAT at 20%.


ORDER PLACEMENT

As all items are bespoke, you will need to contact us to discuss your requirements. Once you have confirmed your order an invoice will be sent, when this has been paid you will recieve an order confirmation via email.

We will contact you by e-mail or telephone regarding any delivery delays. 

The order between always-forever & you, the customer, is only accepted when the payment has been processed.


DELIVERY POLICY

Tracked postage is £5.00, and 50p for each additional item.  If you live local to Rotherham and would prefer you can drop off/collect your item. 


PACKAGING POLICY

We try to use environmentally friendly products wherever possible but due to the nature of the items it is necessary to use bubble wrap however we do try to keep its use to a minimum.


RETURNS POLICY

Due to the products being custom made, returns will only be accepted if the item is faulty. 


COMPLAINTS PROCEDURE

We really hope you have enjoyed shopping with us, if you are unhappy with any of our services please contact jewellery@always-forever.co.uk. We aim to rectify any issues within 48 hours.  


WEBSITE DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by always-forever and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.  Whilst every effort is made to keep the website up and running smoothly always-forever takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


PRIVACY POLICY

At always-forever we respect the privacy of all our customers. We do not pass-on or sell any of your information to anyone, at any time. 

The personal data collected and stored by always-forever from clients is;

    1. Your Name, Address, Telephone number and details of the products you are ordering from us.
    2. If you are dropping off/collecting ashes, we will need your Name & phone number should we need to contact you.
    3. If you are sending your loved one’s ashes by post, we will request your Name and address to send you your ashes kit. You should also provide an email address so we can keep you updated throughout the process.


      COPYRIGHT NOTICE

      This website and its content is copyright of always-forever - © 2019. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is strictly prohibited.

      You may not, except with our expressed written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

      The use of this website is subject to the following terms of use:

      Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

      Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

      This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

      All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

      Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

      Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.


      Page Last updated - 5th June 2020



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      Rotherham, South Yorkshire